This Privacy Policy explains what personal data cuci2 collects, why we collect it, how we use and protect it, and what rights you hold as a cuci2 platform user. Your privacy matters — please read this document in full.
cuci2 ("cuci2", "we", "us", "our") operates the online casino and sports betting platform accessible at cuci2.cam ("Platform", "Website", "Service"). We are committed to protecting the personal data of every individual who registers, visits, or otherwise interacts with our Platform. This Privacy Policy ("Policy") sets out, in transparent and plain terms, how cuci2 collects, processes, stores, shares, and safeguards personal information in the course of providing our services to players across Malaysia — including those Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.
This Policy applies to all Users of the cuci2 Platform and should be read in conjunction with ourTerms & Conditions. By accessing or using the cuci2 Platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein. Where consent is the legal basis for any specific processing activity, that consent may be withdrawn at any time in accordance with the procedures outlined in Section 11 (User Rights).
Transparency Commitment: cuci2 does not sell your personal data to third-party marketing organisations. We process data only for the purposes set out in this Policy, and we retain it only for as long as is necessary or legally required.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, identification number, contact details, financial information, and online identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion. |
| "Data Subject" | The natural person to whom the Personal Data relates — in the context of this Policy, a User of the cuci2 Platform. |
| "Data Controller" | cuci2, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Third Party" | Any natural or legal person other than the Data Subject and cuci2, including payment processors, technology providers, and regulatory bodies. |
| "KYC" | Know Your Customer — the identity, age, and document verification process required of all cuci2 Users prior to their first withdrawal. |
| "Cookie" | A small data file placed on a User's device by the cuci2 Platform to enable certain functionality and record browsing behaviour. |
cuci2 collects Personal Data in several categories, depending on how you interact with the Platform. The following table outlines the main data categories we collect:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, Malaysian MyKad number or passport number. |
| Contact Data | Email address, Malaysian mobile phone number, residential address (including city and postcode). |
| Financial Data | Bank account details (where provided for withdrawal processing), e-wallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records in MYR. |
| Account Data | Username, encrypted password hash, VIP tier status, bonus history, account settings session logs. |
| Technical Data | IP address, device type and identifier, operating system, browser type, time zone setting, screen resolution. |
| Usage Data | Pages visited on the Platform, games played, bets placed, session duration, click-through behaviour, feature interactions. |
| Communications Data | Records of live chat interactions with cuci2 support, email correspondence, and any feedback or complaints submitted. |
| KYC Documents | Copies of government-issued identity documents and, where required, proof of payment method ownership. |
cuci2 does not intentionally collect Special Categories of Personal Data (such as racial origin, health data, or biometric data) unless specifically required by applicable law or regulation in connection with responsible gambling obligations.
cuci2 collects Personal Data through the following means:
cuci2 processes your Personal Data only for specific, legitimate purposes. We do not use your data in any manner that is incompatible with the purpose for which it was originally collected. The primary purposes for which we process your data are:
To create, maintain, and administer your cuci2 Account — including account verification, password management, session authentication, and VIP tier tracking. Without this processing, we are unable to provide the Platform services.
To process your deposits and withdrawals in Malaysian Ringgit (MYR) via supported payment methods including Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Public Bank Online, and Hong Leong Connect. This includes maintaining accurate transaction records for your account history.
To verify your identity and age (21+ requirement), in accordance with our responsible gambling obligations and applicable regulatory requirements. This includes processing documents submitted during the KYC verification process.
To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct. This includes analysing usage and transaction patterns for anomalies and sharing relevant data with fraud prevention partners where strictly necessary.
To respond to your enquiries, resolve complaints, and provide assistance through our English-language live chat and email support channels. Support communications are logged and retained to enable quality review and continuity of service.
To operate and enforce responsible gambling tools including deposit limits, session time alerts, cooling-off periods, and self-exclusion measures. This may involve processing information about your gambling activity and account history to identify patterns indicative of problem gambling.
To analyse aggregated, anonymised usage data for the purpose of improving the cuci2 Platform — including game performance, payment flow optimisation, and user interface enhancements. Individual usage data used for this purpose is anonymised where practicable.
With your prior consent, to send promotional communications about cuci2 offers, bonuses, and Platform updates. You may withdraw your consent to marketing communications at any time by updating your account notification preferences or by contacting our support team.
cuci2 processes your Personal Data one or more of the following legal bases, depending on the processing activity in question:
cuci2 does not sell, rent, or trade your Personal Data. We may share your data only in the following limited and controlled circumstances:
In all cases of data sharing, cuci2 applies appropriate contractual safeguards to ensure that recipient parties process Personal Data only for the specific, permitted purpose.
The cuci2 Platform uses cookies and similar technologies (such as session tokens and local storage) to deliver core functionality, remember your preferences, and collect technical usage data. The main categories of cookies used are:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — login sessions, security tokens, cart/balance state. Cannot be turned off without breaking the service. | No |
| Functional | Remember your language preference, display settings, and login state across sessions. | Yes (may affect experience) |
| Analytics | Collect anonymised data about how Users navigate the Platform to help us improve performance and usability. | Yes |
| Security | Detect fraudulent activity, unusual login behaviour, and account access anomalies. | No |
You may manage cookie preferences through your browser settings. Please note that disabling certain cookie categories may impair the functionality or security of your cuci2 experience.
cuci2 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing until deletion is possible.
cuci2 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:
Your responsibility: No security system is completely impenetrable. You are responsible for maintaining the confidentiality of your Account credentials. If you believe your Account has been compromised, contact cuci2 support immediately via live chat.
As a User whose Personal Data is processed by cuci2, you hold the following rights in respect of your data. To exercise any of these rights, please contact using the details in Section 16.
You have the right to request a copy of the Personal Data that cuci2 holds about you, together with information about how it is processed. Requests will be responded to within a reasonable timeframe and at no charge in ordinary circumstances.
You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you. You may update certain Account information directly from your Account settings page; other corrections should be submitted to our support team.
You have the right to request deletion of your Personal Data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. Please note that cuci2 may be required to retain certain data for legal or regulatory purposes (such as KYC and AML records) notwithstanding an erasure request.
You have the right to request restriction of the processing of your Personal Data in certain circumstances, such as while the accuracy of the data is being contested or while an objection to processing is being assessed.
You have the right to object to the processing of your Personal Data where cuci2 relies on legitimate interests as the legal basis. You may also object to processing for direct marketing purposes at any time, without providing any justification, by updating your notification preferences within your Account settings.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible.
How to exercise your rights: Submit a written request to[email protected] with your full name, registered email address, and a description of the right you wish to exercise. We will acknowledge your request within 5 business days and complete it within 30 days unless an extension is required.
The cuci2 Platform is strictly intended for individuals aged21 years and above. cuci2 does not knowingly collect Personal Data from persons under the age of 21. Age verification is a mandatory component of our KYC process, and any Account found to have been registered by a minor will be immediately suspended.
If you become aware that a minor has provided Personal Data to cuci2 without appropriate consent, please contact us immediately at [email protected]. Upon verification of the report, we will take prompt steps to delete the relevant data and close the associated Account.
The cuci2 Platform integrates with certain third-party service providers to deliver core functionality — including licensed game studios, payment processors (such as FPX, Malaysian banking APIs, and e-wallet operators including Touch 'n Go and GrabPay), and identity verification platforms. These third parties operate under their own privacy policies and data processing standards.
cuci2 conducts due diligence on all third-party service providers and enters into appropriate data processing agreements to ensure that Personal Data shared with these parties is processed lawfully and securely. cuci2 is not responsible for the privacy practices of third-party websites or services that may be linked to or from our Platform.
In the course of providing its services, cuci2 may transfer your Personal Data to, or store it in, locations outside Malaysia — for example, where our infrastructure or service providers are based in other jurisdictions. In all cases of international data transfer, cuci2 ensures that appropriate safeguards are in place to protect the transferred data, including contractual protections equivalent to applicable data protection standards.
By using the cuci2 Platform, you consent to such international transfers where they are necessary for the provision of the Service, subject to the protections described in this Policy.
cuci2 reserves the right to update or modify this Privacy Policy at any time. Where amendments are material — for example, where we introduce a new processing purpose or change how we share your data — cuci2 will provide reasonable advance notice by posting the updated Policy on this page with a revised "Last Updated" date, and where appropriate, by notifying registered Users via email or in-platform announcement.
Your continued use of the cuci2 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. Where the amendment requires fresh consent (for example, a new marketing purpose), we will seek that consent separately before commencing the relevant processing.
If you have any questions, concerns, or requests in connection with this Privacy Policy or the way cuci2 processes your Personal Data, please contact us through the following channels:
Privacy Enquiries: [email protected]
Live Chat: Available on-platform, 8 AM – 2 AM MYT daily
Platform: cuci2.cam
We aim to acknowledge all privacy-related enquiries within 3 business days and to provide a substantive response or fulfil a rights request within 30 calendar days. For complex requests, we may require up to a further 30 days, in which case we will notify you of the extension and the reasons for it.
Six things cuci2 does to keep your personal data safe.
All data transmitted between your device and cuci2 is protected by bank-grade 256-bit SSL/TLS encryption. Your financial and personal data travels securely at all times.
cuci2 does not sell, rent, or trade your personal information to third-party marketing organisations — ever. Your data is used only to provide and improve your cuci2 experience.
cuci2 collects only the data that is genuinely necessary to operate your account, process transactions, and comply with KYC and AML regulatory requirements.
Access, rectify, delete, or port your personal data at any time by contacting our support team. We acknowledge rights requests within 3 business days and complete them within 30 days.
We retain your data only for as long as legally necessary. KYC and transaction records are kept for a minimum of 5 years; support records for up to 3 years, then securely deleted.
cuci2 only sends promotional communications with your explicit prior consent. You can withdraw that consent at any time from your account notification settings — no questions asked.
Now that you've read our Privacy Policy, you're fully informed about how cuci2 handles your data. Head back to the homepage explore everything our Black Diamond VIP platform has to offer — fast MYR payouts, live casino, and Liga Super Malaysia betting. For players aged 21 and above only.
🔞 For players aged 21 and above only. Please gamble responsibly.